FAQS

Frequently Asked Questions (FAQ)

Shipping

How much is shipping?

Standard Shipping: $19.95 Australia-wide
Express Shipping: $29.95 Australia-wide

How long will delivery take?

Standard: 2–7 business days
Express: 1–4 business days
Remote areas may take slightly longer.

Do you ship internationally?

Yes/ although international shipping prices may vary.

Orders

How long does processing take?

Orders are packed and shipped within 1–2 business days.

Where is my tracking number?

Once your order is shipped, you’ll receive an email or SMS with a tracking link.

Can I change or cancel my order?

If your order hasn’t been shipped yet, contact us ASAP at
📧 plugdau@gmail.com
We’ll try to update it before it leaves our warehouse.

Returns & Exchanges

Do you accept returns?

Yes — we accept returns within 7 days, as long as items are:

Unworn
Unused
In their original packaging
With tags still attached

Do you offer exchanges?

Yes — depending on stock availability. If your size or item isn’t available, we may issue store credit or a refund.

What items can’t be returned?

For hygiene and quality reasons:

Fragrances
Hats/beanies
Wallets
Any used/worn items

Payments

What payment methods do you accept?

We accept all major payment options including:

Debit/Credit Cards
PayPal
Apple Pay / Google Pay

Is it safe to buy from your store?

Yes — our checkout is fully encrypted and powered by secure payment gateways.

Products

Are your products good quality?

Yes — every item is hand-selected for premium quality, durability, and style. Our mission is to deliver top-tier pieces for a fraction of the price.

Do you restock sold-out items?

Some items are restocked, others are limited. Follow our Instagram/Snapchat to stay updated.

Contact

How do I contact support?

📧 Email: plugdau@gmail.com
We reply within 24 hours (usually much faster).