PRIVACY POLICY

Privacy Policy

Last updated: {{12/11/2025}}

At PLUGD, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Australia) and the Australian Privacy Principles (APPs).

By using our website or purchasing from us, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

Personal Information

Provided when placing an order, creating an account, or contacting us:

  • Name

  • Email

  • Phone number

  • Billing address

  • Shipping address

  • Payment details (processed securely through third-party gateways – we never store full card information)

Device & Usage Information

Automatically collected through cookies or website analytics:

  • IP address

  • Browser type

  • Pages viewed

  • Time spent on site

Order & Preference Data

  • Products purchased

  • Wishlist items

  • Communication preferences

2. How We Use Your Information

We use your information for purposes including:

  • Processing and delivering your orders

  • Communicating order updates

  • Providing customer support

  • Improving our website and shopping experience

  • Marketing (only if you opt-in)

  • Fraud prevention and security

3. How We Store & Protect Your Information

Your data is stored securely and protected from unauthorised access, loss, misuse, or disclosure.

We use:

  • Encrypted checkout systems

  • Secure payment gateways 

  • Restricted internal access

We never sell or rent your personal information.

4. Sharing Your Information

We only share your data with trusted third parties when necessary, such as:

  • Payment processors

  • Shipping and courier partners

  • Website hosting platforms

  • Analytics services (Google Analytics, Facebook Pixel, etc.)

These partners only receive the information required to perform their service.

5. Cookies

We use cookies to:

  • Improve website function

  • Remember your preferences

  • Personalise your experience

  • Track website traffic and analytics

You can disable cookies in your browser settings, but some features may not work correctly.

6. Marketing Communications

You will only receive marketing emails or SMS if you choose to opt-in.
You can unsubscribe at any time via the link in our messages.

7. Accessing & Updating Your Information

You may request:

  • Access to your personal information

  • Correction of incorrect details

  • Deletion of personal data (where legally possible)

Contact us at plugau@gmail.com for these requests.

8. Changes to This Policy

We may update this Privacy Policy as needed. Updates will be posted on our website with a revised date.

9. Contact Us

If you have any questions about our privacy practices:

📧 Email: plugdau@gmail.com
📍 Location: Sydney, Australia